1. Introduction
These general terms and conditions of sale (hereinafter ‘GTC’) apply to all orders for services placed with Tazmanie SA, Rue Haldimand 4, 1003 Lausanne (hereinafter ‘the Agency’).
The client acknowledges that they have read these GTC and accept them without reservation upon confirmation of a quotation, approval of the launch of a project or the actual commencement of services, whether such confirmation is given in writing or orally.
The General Terms and Conditions of Sale are referenced at the bottom of each quotation with the following statement: ‘By accepting this quotation, you agree to our General Terms and Conditions of Sale, available at tazmanie.ch/cgv’.
2. Quotation and scope of services
The services offered by the Agency are defined on the basis of an initial briefing provided by the client, whether in writing or verbally.
Unless otherwise stated in the quotation, the prices quoted are exclusive of VAT and include all the services described, including two rounds of corrections or amendments, provided that these do not involve any changes to the initial brief.
Any quotation drawn up on the basis of inaccurate, incomplete or undocumented information is provided for information purposes only and is not binding on the Agency, its partners or its suppliers.
The quoted prices include an operating margin necessary for the successful execution of the project, covering in particular project management, coordination, the expertise provided and any unforeseen circumstances inherent in any creative or digital service.
Work will only commence once the client has explicitly approved the quotation.
Any changes to the initial briefing, additional requests or further rounds of revisions may be subject to additional charges, based on the Agency’s standard hourly rate or a specific quotation.
3. Schedule and delivery deadlines
Production and delivery deadlines are provided for guidance only.
The Agency endeavours to meet the stated deadlines. However, any failure to meet these deadlines, particularly in the event of unforeseen circumstances or delays attributable to the client, shall not give rise to any compensation, price reduction or termination of the contract.
4. Terms of payment
Unless otherwise stated in the quotation, payment for services is due upon delivery of the project, net within 30 days.
Depending on the scale or duration of the project, the Agency reserves the right to request one or more advance payments, in particular upon acceptance of the quotation or during the course of the project.
In the event of late payment, the Agency reserves the right to:
- immediately suspend any ongoing services,
- charge interest on arrears at the statutory rate in force,
- and charge reminder fees.
Intellectual property rights shall only be transferred to the client upon full payment of the sums due.
5. Intellectual property
Unless otherwise stated in the quotation, all rights to use the final deliverables are transferred to the client upon full payment for the project.
Source files, interim work products and methodologies remain the exclusive property of the Agency, unless otherwise agreed in writing.
Where creative proposals are produced as part of a competition, a call for tenders or an unsuccessful tender, the Agency retains all rights to them. Any unauthorised reproduction, use or distribution constitutes an infringement of intellectual property rights and is punishable by law.
6. Liability and approval of content
The client is solely responsible for the content they provide to the Agency (text, images, logos, data, etc.) and guarantees that they hold all the necessary rights for its use.
Once the deliverables have been approved by the client, the client assumes full responsibility for the choices made regarding textual, visual and graphic content. In the event of a dispute, particularly one relating to copyright, the rights of third parties or the legal compliance of content, the Agency shall not be held liable.
7. References and commercial communications
Unless otherwise agreed, the Agency reserves the right to mention the client’s name and to showcase all or part of the work carried out for promotional purposes, in particular on its website, in its marketing materials or on its social media channels.
8. Termination of the contract
The client may terminate the contract at any time, subject to payment for services already rendered, including hours worked and external costs incurred.
The Agency reserves the right to terminate the contract without compensation in the event of the client’s failure to comply with any of the provisions of these General Terms and Conditions, in particular in the event of non-payment, a lack of cooperation or a prolonged failure to respond, thereby preventing the proper execution of the project.
9. Data Protection
Any personal data processed in connection with the services is managed in accordance with current Swiss data protection legislation.
10. Governing law and jurisdiction
These general terms and conditions of sale are governed by Swiss law.
The exclusive place of jurisdiction is Lausanne.
Terms and conditions updated on 28 January 2026.